EP 12: Putting Your Customers First x Claudette Harris
Name: Claudette Harris
Current Title: Customer Service In Your Business
Location: Rochester Hills, MI
Education: Bachelor’s degree in Business Administration with coursework completed towards a Masters in Global Leadership Management; Six Sigma Yellow Belt Certified
Claudette is as an accomplished customer service professional. Her expertise was refined with formal education, experience over 40 years working in a corporate environment, ongoing engagement with meaningful community associations, and through business practice as an entrepreneur. She is President of At Your Service Consulting, LLC and Touchpoints of Service providing customer service training and consulting services.
DTE Energy represents the corporate environment where Claudette fine-tuned her ability to execute strategic planning tactics through progressive roles with expanded responsibilities. Forward thinking analysis is second nature to her as a result of completing ongoing training including continuous improvement and leadership.
DURING THIS EPISODE WE DISCUSSED:
- The importance of knowing your customer and seeking to understand their specific needs
- Customer service in Black-owned businesses
- How to increase and maintain your customer base
- How to deal with both internal and external customers, including training your team
- Being receptive to customer feedback
RECOMMENDED READS:
Customer Service Tips and Treasures x Claudette Harris
Busy Woman to Business Woman x Catrina Hurst
Amazing Every Customer Every Time x Shep Hyken
OTHER PLACES TO LISTEN: Apple | Soundcloud | Stitcher | Google Play
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